FAQ
Will my order fit through the letterbox?
Our Mini and and Letterbox Gifts are Royal Mail large letter-sized, designed to fit through a standard letterbox. Our Parcel Gift Boxes, however, are parcel-sized and will require in-person delivery by your postal carrier.
Will there be pricing or invoice details in the box?
No, none of our gift boxes include invoices or pricing details. Your gift will arrive beautifully packaged with no mention of cost.
Can I purchase individual products?
We only sell gift boxes, either ready-made or Build Your Own. However, you can add extra products to your ready-made gift box from the pre-selected options available on each product page. Individual products are not sold outside of our gift box range.
Can I Build My Own Gift Box?
Absolutely! If our curated boxes don’t suit your needs, you can create your own! Choose from over 300 products to build a box that’s just right. Available in two sizes—Midi Letterbox and Maxi—you can decide whether your box will fit through the letterbox. Product options may vary based on box size and dimensions.
SHIPPING
SAME DAY DISPATCH
Orders placed by 2pm, Monday to Friday, are dispatched the same day, with delivery times calculated from the day of dispatch.
Once your order has been sent, you’ll receive a confirmation email with your tracking or reference number.
Please note; we do not dispatch orders on bank holiday.
FAST FREE SHIPPING
We send all orders with Royal Mail's Tracked24 service, which typically delivers within 1 day of dispatch. Occasionally, this service may take up to 2 days.
While we aim for prompt delivery, these times are estimates and depend on Royal Mail’s service. We recommend ordering in plenty of time to avoid any disappointment.
