We want you to be completely happy with your purchase, so if you need to return an item, we’re here to help! You have 28 days from the date of delivery to send your items back to us.

To initiate a return, please email us at support@cutelittlegifts.co.uk detailing what you would like to return, along with your order number.

Please note we are unable to accept the return of any perishable item, such as food and drink. If your order was purchased as a ready-to-ship box, the inclusion of these items makes these boxes non-refundable.

If you purchased a build-your-own box, you may return any non-perishable items for a refund within the timeframe above.

Please ensure the items are returned in their original condition, including all packaging and protective materials, and have not been used or altered. We kindly ask that you take care of the items while in your possession to ensure they arrive back with us in perfect condition.

To make the return process smoother:

• We recommend using Royal Mail Tracked 48 to send your items safely.
• Returns should be sent to our designated returns address (provided at checkout or on your confirmation email). Please avoid returning items to collection points, as we won’t be able to retrieve them or issue refunds.
• The cost of return shipping is your responsibility.

Please note that items lost in the post are not our responsibility, so we strongly suggest choosing a reliable, trackable shipping method.

If a gift is returned, the refund will be issued to the original purchaser via the original payment method.

If you have any questions or need assistance, feel free to reach out to our team. We’re happy to guide you through the process and ensure everything goes smoothly. 💕

If a gift is returned, the refund will be issued to the original purchaser via the original payment method.

Once we’ve received your returned items, we’ll ensure your refund is completed within 14 days. If you have any questions or need assistance, feel free to get in touch—we’re here to help!

We take great care to ensure our orders are packed correctly, so it’s very unusual for items to be missing or incorrect.

Before reaching out, please take a moment to double-check your order and all packaging.

If you’re certain something is missing or incorrect, we’re here to help! Simply contact us within 7 days of delivery, and we’ll work quickly to resolve the issue.

You can email us at support@cutelittlegifts.co.uk, and we’ll guide you through the next steps. Thank you for your understanding!

We’re so sorry if an item in your order has arrived damaged or faulty—we want to make it right for you as quickly as possible.

Please contact us within 14 days of delivery so we can assist you. Unfortunately, we’re unable to address damaged or faulty items after this time.

We kindly ask that you don’t dispose of any faulty items, as we may need them returned to arrange a refund or replacement. Items should be returned in the condition they were received.

To get started, please email us at support@cutelittlegifts.co.uk with details of the issue, and we’ll guide you through the next steps.

We kindly ask that you review our returns and refund policy in full before sending any items back to us to ensure everything goes smoothly.

If you need to make a return, please contact us at support@cutelittlegifts.co.uk before sending your items.

Our returns address is:
Team Hen, 9 Beaufort Court, Roebuck Way, Knowlhill, Milton Keynes, MK5 8HL

To ensure your return reaches us safely, we recommend using Royal Mail Tracked 48 or a similar reliable service. Please note that items sent to collection points cannot be retrieved or refunded, so be sure to send returns directly to our address.

If you have any questions, we’re here to help! 😊