FAQ
Will my order fit through the letterbox?
Our Mini and and Letterbox Gifts are Royal Mail large letter-sized, designed to fit through a standard letterbox. Our Parcel Gift Boxes, however, are parcel-sized and will require in-person delivery by your postal carrier.
Can I Build My Own Gift Box?
Absolutely! Choose from over 350 products to build a gift that’s just right for them. Available in two sizes, you can decide whether your box will fit through the letterbox. Product options may vary based on box size and dimensions.
Can I purchase individual products?
Yes, you can! You can also mix and match between ready to ship boxes and individual products by adding both to your basket.
Will there be pricing or invoice details in the box?
No, none of our gift boxes include invoices or pricing details. Your gift will arrive beautifully packaged with no mention of cost.
SHIPPING
SAME DAY DISPATCH
Orders placed by 2pm, Monday to Friday, are dispatched the same day, with delivery times calculated from the day of dispatch.
Once your order has been sent, you’ll receive a confirmation email with your tracking or reference number.
Please note; we do not dispatch orders on bank holidays or weekends.
EXPRESS SHIPPING
We send all orders with Royal Mail's Tracked24 service, which typically delivers within 1 day of dispatch. Occasionally, this service may take up to 2 days.
These timescales are estimates and are dependent on Royal Mail’s service. We recommend ordering in plenty of time to avoid any disappointment.