FAQ
Will my order fit through the letterbox?
Our Mini and and Letterbox Gifts are Royal Mail large letter-sized, designed to fit through a standard letterbox. Our Parcel Gift Boxes, however, are parcel-sized and will require in-person delivery by your postal carrier.
Will there be pricing or invoice details in the box?
No, none of our gift boxes include invoices or pricing details. Your gift will arrive beautifully packaged with no mention of cost.
Can I purchase individual products?
Yes! We sell all our gifts individually if you're not looking for a boxed gift.
Can I Build My Own Gift Box?
Absolutely! If our curated boxes don’t suit your needs, you can create your own! Choose from over 700 products to build a box that’s just right.
SHIPPING
SAME DAY DISPATCH
Orders placed by 2pm, Monday to Friday, are dispatched the same day, with delivery times calculated from the day of dispatch.
Once your order has been sent, you’ll receive a confirmation email with your tracking or reference number.
Please note; we do not dispatch orders on bank holiday.
FAST FREE SHIPPING
We send all orders with Royal Mail's Tracked24 service, which typically delivers within 1 day of dispatch. Occasionally, this service may take up to 2 days.
While we aim for prompt delivery, these times are estimates and depend on Royal Mail’s service. We recommend ordering in plenty of time to avoid any disappointment.